Wednesday, 10 September 2014 from 10:00 to 12:00 (GMT)
Derby, United Kingdom
Our latest training session takes a more in depth look at the legal and business case context behind the new Access Card. Its a perfect overview for front line staff which will give them the understanding of how to use the card to identify customers needs and respond to them in a way that is consistent with the Equality Act.
The Access Card is now rolling out and we want to offer the opportunity for all service based organisations and staff the opportunity to explore what it means to you. We look at where the card came from and how it makes your life easier when it comes to the Equality Afct (2010). We also look at how it can actually increase business for you.
- Who are disabled customers?
- What are your legal obligations?
- How does the card help you meet your legal obligations
- How can understanding the card increase business?
This session is ideally suited to:
- Front line staff in organisations which activly accept the Access Card
- Staff at all levels of an organisation wanting to know more about how the Access Card works in practice
Following the course there will be a time limited offer for gaining CredAbility Accreditation
At just £20 per delegate you can’t afford not to come.
Martin Austin has been asked to join a panel organised by Live Music Industry Leaders to discuss the potential for incorporating The Access Card as a response to a variety of ticketing and access issues faced by Disabled People.
“This is a huge opportunity to put the Access Card in front of 90+ representatives of an industry the card was designed in co-production with” said Martin. “The card will both simplify the booking process for disabled customers but also provide them with enough information about the accessibility of various events to give them confidence about their ability to access them”
Joining Martin on the panel will be Sally Blake; Access Coordinator, long standing Nimbus client and CredAble Provider from Live Nation. Suzanne Bull and Graham Griffiths from campaigning organisation Attitude is Everything, author of the State of Access report which highlighted the need for a card like the Access Card.
STAR SEMINAR: ACCESS TO TICKETS FOR DEAF AND DISABLED CUSTOMERS/NEW CONTRACT REGULATIONS
The Society of Ticket Agents and Retailers is presenting a free seminar on Thursday 3 July at the St James Theatre in London to look at two topics of significant current interest to anyone involved in selling tickets for events.
|2pm to 3pm||Access All Areas – Improving Entertainment Ticketing for Deaf and Disabled Customers|
|Speakers||Suzanne Bull, MBE, CEO, Attitude is EverythingMartin Austin, Nimbus: The Disability Consultancy ServiceSally Blake, Senior Disabled Access Officer, Live Nation UKGraham Griffiths, Business and Operations Manager, Attitude is Everything|
|.||In January this year, Attitude is Everything published their State of Access report which highlighted the concerns of Deaf and disabled customers about access to tickets, being able to book online and the need to repeatedly prove their disability to venues. 95% of the mystery shoppers involved in the research for the report said that they had experienced disability-related issues when booking tickets. Responding to the report, STAR has been co-ordinating a cross-industry working group to look at those issues and seek ways of improving ticketing for customers with disabilities. This work has also revealed the variety of policies that those ticket buyers have to navigate and the confusion that exists in some companies about what does and doesn’t have to be done to meet the requirements of the Equality Act.In this session we will learn more about the State of Access Report and the call for ticket sellers to improve the offer to disabled customers. It will look openly and sensibly at possible solutions to those issues with an opportunity for questions from the audience.
This session will also introduce the idea of a proof of disability card which could be universally accepted by theatres, music venues, clubs and festivals.
Set up by Suzanne Bull in 2000, Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry. The organisation supports the music industry to understand Deaf and disabled people’s access requirements at music venues and festivals by building equality into the strategic process using a Charter of Best Practice. The ethos of the Charter is that Deaf and disabled people should be as independent as they want to be at live music events and over 90 venues and festivals have already signed up. Suzanne was awarded an MBE in the Queen’s Birthday Honours List in 2013 for services to music, the arts and disabled people.
Nimbus is a Disability Consultancy which works with businesses, venues, local authorities, events and festivals to help support their work meets the needs of their customers and that legal obligations are being met.Martin Austin has been working in the field of disability his entire working life, entering straight after studying Psychology at University. His interest has always been on the practical implications of disability related legislation and as an experienced manager of disabled people, and provider of services to disabled people, he is uniquely placed to interpret the law. He has been sharing this expertise with other organisations of all shapes and sizes since before Nimbus was even incorporated and has developed an excellent reputation locally, regionally and nationally in the fields of disability and social enterprise.
On the 9th June Managing Director of Nimbus, Martin Austin will be joining a discussion panel following what promises to be a riveting show from leading Disabled Performer Mat Fraser.
The show, entitled Cabinet of Curiosities is a performance which delves into the collections of Derby Museums and reflects on their implications on the history of Disability:
We do have some complimentary tickets available so if any of our CredAble Providers are interested in coming along please get in touch with the office
The following is taken from the Leicester University website, the University being a key driver in the development of the show and the tour.
Cabinet of Curiosities: how Disability was kept in a box
A UNIQUE PERFORMANCE THAT CHALLENGES THE WAY WE THINK ABOUT DISABILITY
Critically acclaimed actor and performance artist Mat Fraser was commissioned by the Research Centre for Museums and Galleries at the University of Leicester to create a new artistic work, shaped out of a collaborative engagement with museum collections, research and expertise in medical history, museums and disability. This was a key part of theStories of a Different Kind project (July 2012 – Feb 2014). CABINET OF CURIOSITIES – how Disability was kept in a box reassessed the ways in which disability and disabled people are portrayed in museums.
The School of Museum Studies is delighted that Mat Fraser and Cabinet of Curiosities have been shortlisted for the Observer Ethical Awards 2014.
Experts in disability, medical history, museums and public engagement were brought together to shape and publicly present a new narrative of disability in the form of Cabinet of Curiosities: how Disability was kept in a box - a provocative live performance staged in museums holding medical collections.
Fraser (pictured) devised an intriguing and challenging live performance using museum objects and conveyed their histories through a blend of drama, comedy, dance, and cabaret, staged in museums in January 2014 that aims to engage audiences in a reassessment of our attitudes towards disability. In this short interview, Fraser reflects on the power of museum objects to prompt questioning amongst visitors and audiences:
Here’s an excerpt from Cabinet of Curiosities: How Disability was kept in a box at the Hunterian Museum, Royal College of Surgeons, Wednesday 5 February 2014:
As Lyn Gardner wrote in The Guardian : “Even the presence of Mat on stage in the very heart of this citadel of the medical profession says a great deal.”
This highly engaging, witty, unsettling and profoundly moving performance blended research, personal testimony, object stories, comedy, film, music hall pastiche and even an inspired rap to explore the relationship between medical thinking and practice (that has tended to view physical and mental differences as necessarily problematic and in need of fix or cure); disability rights, culture and identity; and broader negative societal attitudes towards disabled people.
Live post show discussions, online and social media and evaluation with attenders were used to capture responses and open up dialogue that will, in turn, be used to inform future research and engagement practice. In addition, the performance attracted considerable interest from the media:
‘Cabinet of Curiosities is a wide-ranging, hybrid undertaking… It will open your mind and wrench at your heart as well as raising a chuckle and a gasp or two’ Ben Walters, NotTelevision
‘crashing art form boundaries’ and ‘smashing sensitivities’. ‘Cabinet of Curiosities…is telling a story of a different kind, and one that’s long overdue.’ Lyn Gardner, The Guardian
‘I want people to leave with a more informed, equitable and respectful way of understanding disabled people, each other, all of us, society’ Mat Fraser, Arts Professional
‘Through rhetoric and humour, Fraser aims to stimulate debate about the health profession’s traditionally narrow view of disability as a problem that needs to be “fixed”, and offer a new model for the future.’ Geraldine Kendall, Museums Journal
Cabinet of Curiosities was the culmination of a collaborative research project called Stories of a Different Kind initiated and led by the Research Centre for Museums and Galleries at the University of Leicester with artist Mat Fraser, the Hunterian Museum at the Royal College of Surgeons, the Science Museum, the Royal College of Physicians and SHAPE, with advice and support from the Smithsonian Institution.
The project grew from more than a decade of work in RCMG, aimed at addressing the silence in museums on disability by stimulating and shaping new approaches to the representation of disabled people and disability history, arts and culture. It looked at new ways of presenting disability in medical museums, as they hold some of the most significant collections relating to physical and mental differences but, in the past, have sometimes displayed them in ways that sit uncomfortably with contemporary, rights-based understandings of disability.
Cabinet of Curiosities will next be performed at the following venues:
I thought the session was really great. In all honesty I thought I was already quite proactive and competent at considering accessibility but this session was so great because it challenged lots of the processes we use and made me think in a totally different way. I came away feeling like a door had been opened to a whole new way of thinking and approaching situations which was really refreshing and quite empowering.
Whatever your line of work, knowing about disabled people and their needs isn’t always the most obvious and straight forward thing. We’ve been training staff at all levels of an organisation for nearly 10 years and have 100% consistently outstanding feedback about our sessions and their ability to quickly and reliably inform you of your legal obligations:
The course leader was extremely friendly, the course felt very relaxed, and was interactive and informative.
Efficient, professional, friendly, knowledgeable, helpful, easy to work with – excellent all round package.
It was all positive. good clear presentation at a level and pace suitable for the delegates. Very relevant to my area of work and interesting. Thank you:)
This session is being delivered by Martin Austin, Managing Director of Nimbus who has worked with companiees of all shapes and sizes from all sectors and this is not one to be missed. For full details of the content of the course visit the website
Derby Theatre are our most recent recipients of not one but two CredAbility Awards; one for their commitment to quality for disabled customers and one for their accessibility. We were lucky enought to time the award to coincide with Warwick Davis and co touring the first Production from the Reduced Height Theatre Company.
Warwick was also really impressed with the Access Card which will now be accepted by Derby Theatre amongst a growing number of other organisations. He said that the card will have a good impact on the way way that little people are able to access goods and services as disability is about much more that just wheelchairs.
For the first time we are offering the opportunity for any and all organisations to promote themselves to disabled people via our Access Card holder scheme – irrespective of CredAbility Status.
You can put an offer, discount, information or opportunity to disabled people on our CredAble map by visiting the new page on the Nimbus website, click the image of the map below for more information:
I do however find myself waiting for a train following having spent the morning celebrating Social Enterprise Day at the House of Commons. Its only now that i sit here and reflect that i can see that what we have achieved as Nimbus and continue to achieve with CredAbility is quite remarkable.
Nimbus is a very natural and organic social enterprise but what are we actually talking about what we talk about social enterprise. My own personal reasoning is the term social enterprise is simply a business model through which we increase and maximise social impact and its social impact that is the most important thing. Something we can all have without necessarily being a social enterprise. This was the message of today’s celebrations; to Buy Social, to spend our money wisely and to make sure that it has the broadest impact possible.
Its as we think about the contributions large and small made by our CredAble providers that we can really take stock of what we achieve together for disabled people, the choice to have a yoga lesson, learn to cook, visit a cinema or to camp out at a festival for the weekend. It can be about the choice to do none of these things but the impact we have as a collective is clear, people having a better opportunity to live their lives the way they want to.
Being a CredAble provider cements our individual contributions to this and for that I say thanks to all involved for being a part of this incredible journey.
For many of the past 10 social enterprise days I have been working in organisations which support social enterprise but this year I find myself working in one! I was constantly harping on about social impact and why it is important for the sector to get that measurement right. Now that I am ‘in the trenches’ I am getting to grips with the impact we are making not just as an organisation but as a connector of organisations which do good things for disabled people.
For the first time I have really been able to think about how we know we are making a difference, and what that difference means to people who use the services of our CredAble Providers. While certainly the ability to have choice and control over how your support is delivered has a positive impact for the individual, I think it is bigger than that. Working with businesses to help them to have a better relationship with their disabled customers is good for everybody.
When a disabled person can freely choose which cinema to attend, which restaurant to eat in or to directly employ their own personal assistant to support them, then it is not just a positive outcome for themselves but also for their families, friends and others who are part of their circle. By breaking down the barriers to access and bringing more and more CredAble Providers on board will have a positive outcome on society.
While we celebrate the fact that some of our CredAble Providers are also social enterprises, we recognise that even those that aren’t are doing their share to create positive social impact for their disabled customers and in so doing broadening society’s perspective.
As a quick example we are aware that one of our niche micro providers are delivering culturally specific home care support services to a sector of society that had been previously overlooked. Instead of sick and older individuals being shunted to care homes in scattered parts of the city, they are now able to stay in their homes and remain part of their community. Their families do not have the burden of traveling to see them and the neighbourhoods benefit by having access to the life experiences of these important members of society. The State also saves some money but that is a discussion for another day! Admittedly, without becoming part of the CredAbility family this organisation was having difficulty getting off the ground.
We’ve just found out that our work on CredAbility has seen us shortlisted for a National Award from Social Enterprise UK sponsored by The Independent Newspaper.
We have been shortlisted in the category of Innovation
All the winners of the UK awards categories will be announced at a ceremony being held at LSO St. Lukes in London on 27 November (6pm – 11pm).
The evening is being hosted by comedienne and TV host Sue Perkins and will feature a pre dinner reception and networking, a 3 course meal, awards ceremony, entertainment and post dinner bar.
We look forward to this being a real celebration of the best of the social enterprise sector, raising standards and providing inspiration.
Head of Operations
More information will follow